What is the shipping time? 
2-8 Days. We aim to dispatch all orders from our warehouse within 24 hours, but please allow up to 3 business days during peak periods.  * Shipping time excludes clearance/customs delays (if applicable)

 

What happens if my product is lost, stolen, or damaged upon arrival?:

Neckology is proud to partner with Route, the leader in package protection and tracking solutions. By selecting Route+ at checkout your order will be protected from damage, loss*, or theft. In the unfortunate case that your order never comes or is broken upon arrival, you can easily file a claim with Route and receive a replacement or be fully reimbursed. We are excited to offer this service to you and we highly recommend you use Route+ package protection at checkout.

*Claims for packages marked "delivered" must be filed after 5 days and before 15 days from the date the package was marked "delivered." Claims for packages presumed to be lost (where the status is not "delivered") must be filed after 7 (20 for international) days and within 30 days from the last checkpoint.

 

Can I track my order?
Yes, we will send you a delivery tracking within 24 to 48 hours. If you place an order on Friday, you may receive the delivery tracking number on the following Monday or Tuesday.  

 

Can I change my order?
Yes, you can change your order within 6 hours.  We will do everything we can to help you make changes to the order, but we cannot guarantee after 6 hours have passed as your order is being processed for shipment at the fulfillment center.

 

INTERNATIONAL ORDERS (Customs and Import Duties)

Customers outside the US may be liable for any customs and import duties, quotas, permits, product restrictions, and other local requirements. These charges must be paid directly by the recipient of the parcel. As customs policies vary widely from country to country, we suggest that you check the requirements in your country before placing an order. We are not liable for any custom or import duties.

Your local courier may also charge a handling fee. This is a matter between you and the respective courier, exclusive of Neckology. All charges must be paid directly by the recipient. We are not liable for, and will not reimburse any of these charges and duties.

If you refuse to pay the fees outlined above, you are also refusing your parcel. If you refuse your parcel, you may be contacted by the respective third-party informing you that your parcel will either be destroyed or re-shipped back to us. Neckology is not liable for any packages destroyed by a third-party courier service and your order will not be refunded. If your parcel will be sent back to us, all shipping costs (along with any duties and taxes charged on that parcel) will be charged to Neckology, hence, your order will not be refunded.

 

COVID-19 PUBLIC NOTICE

To all our valued customers,

Under the current circumstances, most businesses are affected right now due to the COVID-19 pandemic. Our thoughts are with all of those who have been affected by the outbreak, and we send our gratitude to everyone working to minimize the human impact.

We're currently receiving an above-average volume of orders and inquiries due to increasing product demand. However, with the current situation we have, our supply chain and third-party logistic providers are highly affected as well. Please be aware that delays in response and deliveries are inevitable at this time. We try our best to deliver the best service as much as we can to accommodate everyone. We humbly ask for your understanding and kindly please allow 2 weeks for orders to be shipped during this extraordinary time. Rest assured, our teams are working hard to produce and ship the top-quality Neckology line of products to you, our customers around the world, as quickly as we possibly can. Your patience is greatly appreciated. 

We're here to offer you support in these uncertain times. So, if there's anything we can help you with or need assistance with, feel free to reach out to us by filling out the form below or send us a message at support@neckology.co. We hope that our products offer you some comfort and support as we take on this challenge together.

Stay safe and stay healthy everyone!